Your privacy is very critical for us. This privacy policy explains how Travier collects, uses, shares and protects personal information about you when you use our Travier mobile application. This privacy policy addresses critical obligations regarding the Personal Data Protection Acts and is consistent with such legislations.

Please review this privacy policy carefully so that you understand our privacy policies and practices. Do not use Travier or give us any of your information if you do not agree to the terms of this privacy policy. However, we will not render certain services to you if you do not provide such information about yourself.

We may update or change this privacy policy from time to time to reflect our information practices. Any changes will be effective immediately upon posting the revised privacy policy. If we make material changes, we will notify you through a notice on Travier public platforms. We recommend that you review our privacy policy regularly for information about our latest privacy policies and practices.

Q.1. What information do we collect?

When registering on our app or website you may be asked to enter your name, email address, phone number, location data and card information.

Q.2. What do we use your information for?

The purposes for our collection of information and data about you on Travier include the following:

  • to verify your identity;
  • to provide the Travier services to you including processing any bookings and payments;
  • to notify you about changes to Travier or respond to any communication or request from you;
  • to monitor the use of Travier;
  • to investigate any complaints or potential breaches of the service;
  • to provide you with marketing and promotional materials for your enjoyment and benefits as users of Travier;
  • to identify those of you who have enjoyed benefits as users of Travier by receiving and using marketing and promotional materials;
  • to design and provide products and services to you in relation to the above purposes;
  • to compile aggregate statistics about you and to analyze Travier and service usage;

  • For 24/7 continuous tracking of parcels/packages, Travier provides the functionality of background location updates. The background location-based information enables the users to track their packages/parcels in real-time. Hence any user can enable this functionality and enjoy the seamless and hassle-free service.

    Q.3. How do we protect your information?

    To protect your information, your personal information is contained behind secured networks. We comply with adequate measures to protect your personal information from unauthorized access, accidental loss or destruction. Your personal information is only accessible by a limited number of authorized persons who have special access rights to such systems. In addition, all sensitive information you supply is encrypted. All transactions are processed through a gateway provider and are not stored or processed on our servers. Should your personal information be compromised due to a breach of security, we will promptly notify you.

    Q.4. Third party disclosure

    Any information obtained by Travier is used to personalize your experience, and is not shared or sold to any third parties, except as expressly provided for in this Privacy Policy and our Terms of Use. We generally only permit our duly authorized staff to access your personal information and data, and we will not release such personal information and data to any third parties except for the following circumstances: where the information and/or data is disclosed and/or transferred to any relevant public authority or law enforcement agency, including for example where we suspect you have committed a criminal offence or we suspect fraud where required by applicable law, regulation or legal proceedings;

    Q.5. Children protection

    Travier does not offer services to children under the age of 18. We comply with the Children's Online Privacy Protection Act (COPPA), and will delete information and cancel the accounts of people suspected to be children under the age of 18 from our database.

    Q.6. Can I access and correct my personal data?

    You can access the information we collect online by logging in, accessing your profile, and editing your information. When needed, we will ask you to verify your identity before making changes. This will be done through your email address or registered mobile number.

    Q.7. Retention of Personal Data

    Once we have obtained your personal information and/or data, it will be maintained securely in our system. Subject to legal requirements, your personal information and/or data will be retained by us after deactivation of the relevant service until you request us in writing to erase your personal information and/or data from our database. We will retain your information for only as long as there is a business or legal need.

    Q.8. How do I get notified?

    We notify our users via email, notice or via posting on the TRAVIER website, as determined by us at our discretion.

    Q.9. How can I contact you?

    If there are any questions regarding this privacy policy, please send us an email at [email protected] or [email protected]